About Us
The Inbound Tour Operators of Zimbabwe Association (ITOZA) is a sub- sector body under the tourism industry private umbrella body, The Zimbabwe Council for Tourism (ZCT). ITOZA represents the business interests of tour operators and destination management companies operating in Zimbabwe.
Formed in 1994, the Association engages such stakeholders as National Parks, Department of Immigration, Zimbabwe Tourism Authority (ZTA), lawmakers and enforcement agencies, training institutions and sister associations in the travel and tourism industry in dialogue, lobbying and advocating for the best interests of its members.
ITOZA’s objectives are to:
- Promote the non-consumptive tour industry.
- Co-operate with government, parastatals, non-government organizations and other interested parties in the conservation of Zimbabwe’s environment, flora and fauna.
- Promote among members (& uphold) high standards of business and professional ethics in the tourism industry.
- Prevent, as far as possible, illegal or unacceptable practices in the industry and amongst its members.
- Promote and encourage training of all categories of employees engaged in the industry.
- Promote and safeguard the interests and welfare of association members and their employees.
- Co-operate with other associations in Africa and elsewhere having objectives similar to those of ITOZA.
- Provide professional service to local and overseas tourists.
Full membership of the Association is confined to Zimbabwe-registered tour operators and destination management companies, while associate membership is offered to companies or organizations based in Zimbabwe or elsewhere, with an interest in the Zimbabwe tour industry. These include, but are not limited to, partners and suppliers to the trade.
Members benefit through the Association’s network, sharing a database for the purposes of fleet sub-contraction, shared marketing opportunities, employment support, referral business and national issues which may affect business, such as marketing, including facilitating joint educational and promotional familiarization tours. Members are governed by a code of conduct, which ensures the highest possible ethical and professional standards.
An Executive Committee manages the Association, while the day-to-day affairs of ITOZA are handled by a Secretariat team.
